Last Tuesday, RealWear launched a cloud-based solution to assist frontline industrial workforces in managing fleets of augmented reality (AR) wearables.

RealWear Cloud is a software-as-a-service (SaaS) that presents a dashboard with tools to track and manage devices. Additionally, the service provides streamlined access to device updates, real-time data, and third-party applications, including Microsoft Endpoint Manager.

RealWear debuted Microsoft Endpoint Manager as part of its line-up of AR wearables last year, alongside Teams support.

SaaS for Industry 4.0

RealWear Cloud comes as a Pro and Basic version. The firm’s previous cloud management solution will merge with RealWear Cloud, giving existing customers automatic access to RealWear Cloud Basic.

Andrew Chrostowski, the Chairman and CEO of RealWear, added,

As a deployment of RealWear devices grows across sites and countries, it’s critical that we provide great IT tools and real-time metrics for those ultimately responsible for the successful deployment of the devices in the field.

RealWear Cloud marks the firm’s transition from a “device-centric company” into a digital solutions provider by launching its first SaaS product.

The CEO said,

“Wearable technologies are becoming more and more mainstream in the enterprise, and making deployments simple and frictionless is one of our key goals”

Andrew expressed that enterprise clients no longer see wearables “as a novelty” but instead turn to industry 4.0 solutions “to bring value and solve real-world problems.”

RealWear also debuted Cloud Assistance which provides real-time remote technical and troubleshooting support for frontline workers.

RealWear’s Cloud Assistance solution reduces device downtime, increases productivity, and, according to the firm, is “necessary as businesses face ongoing talent shortages,” offering a secure place for a company to scale fleets of RealWear AR devices.

The news comes as firms like Accenture deployed roughly 60,000 headsets last year. Prisms, with ManangeXR, also deployed approximately 5,000 headsets to US learning institutions last week.

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